Chen is a leading customer service expert, speaker, trainer, media expert, and coach who helps businesses and organizations create a culture of excellence that connects people and builds brand ambassadors. In 2010, Christine founded Global Professional Protocol (GPP), a comprehensive professional development firm committed to providing contemporary and relevant protocol, etiquette, and customer service training to today’s professionals and businesses. Recognizing the changing dynamics of businesses, in 2015, Christine rebranded GPP to Christine Chen Consulting which focuses on building exceptional cultures within organizations. She has worked with healthcare facilities, major corporations, entrepreneurs, and educational facilities for the past 15+ years. Some of her clients include George Washington University, AT&T, Wells Fargo, Xerox, Philips Healthcare, Phoenix Children’s Hospital, and Schulman Rogers. Professionally trained by The Protocol School of Washington, she has a clear understanding of the ever-changing rules of protocol in today’s society along with the importance of world class customer service and a professional image that projects a powerful first impression. Christine holds a degree in Organizational Management and is a graduate from the Cappa Chell Finishing School.
1. How would you define a good leader?
A good leader to me must have integrity, confidence, and ability. He or she should be a good listener and have confidence in the people he/she leads. Communication is a key to leading a successful team. A good leader prepares those he/she leads to assume greater responsibility with the ultimate goal to step into a leadership role.
2. Have you had any mentors in your life? If so, what impact did they have on your personal and professional development?
I’ve had many mentors in my life. Some of my mentors were and still are those who I may not necessarily have a personal relationship with. These people could be authors, speakers, or other role models. Other mentors in my life have been business coaches, friends, or colleagues who have demonstrated faith in my abilities and pushed me to areas that may not be out of my comfort zone. I’ve learned that mentors can and should be those who inspire, give ideas, support, lead, and/or challenge me to keep learning and growing.
3. What college course do you regret not taking as a student?
4. What advice would you give your 20-year-old self?
I would tell myself to not be fearful of failure. Failure is not really failing. It’s learning. Taking risks can be difficult but the rewards are much higher. I’d tell myself if one idea, dream, or venture didn’t succeed, then find another way and don’t be shy about asking those who have experienced success for help.
5. What do you do to ensure your continued growth and development as a leader?
I continue to take classes/workshops as well as hire coaches in areas where I believe I need to grow. I also have made an effort to read one book a week on various topics.