Chen is a leading customer service expert, speaker, trainer, media expert, and coach who helps businesses and organizations create a culture of excellence that connects people and builds brand ambassadors. In 2010, Christine founded Global Professional Protocol (GPP), a comprehensive professional development firm committed to providing contemporary and relevant protocol, etiquette, and customer service training to today’s professionals and businesses. Recognizing the changing dynamics of businesses, in 2015, Christine rebranded GPP to Christine Chen Consulting which focuses on building exceptional cultures within organizations. She has worked with healthcare facilities, major corporations, entrepreneurs, and educational facilities for the past 15+ years. Some of her clients include George Washington University, AT&T, Wells Fargo, Xerox, Philips Healthcare, Phoenix Children’s Hospital, and Schulman Rogers. Professionally trained by The Protocol School of Washington, she has a clear understanding of the ever-changing rules of protocol in today’s society along with the importance of world class customer service and a professional image that projects a powerful first impression. Christine holds a degree in Organizational Management and is a graduate from the Cappa Chell Finishing School.